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| When logging in users may receive the error message, License is in use by other user. You cannot login! |
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This can be caused by a number of issues.
- The license is registered on another PC running Legrand. Please check the Legrand serial numbers of all machines accessing the database.
- The windows user does not have the required read / write access to the Legrand database. Please have your network administrator check the permissions on both the local and master database folders (i.e. C:\Legrandcrm\demodatabase).
- The license control file may be ‘locked’ by windows. Please have your network administrator go to the database licenses folder (i.e. C:\Legrandcrm\demodatabase\licenses) and try to delete the file name Lserialno.lic. (i.e. L07898.lic).
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