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33 - E-mail
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There were 9 questions found in this category:
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Can Legrand request Read receipts for emails?
Currently Legrand does not include the ability to configure certain emails to contain read-receipt notices when sending emails directly out of Legrand. However, if within Legrand CRM the email system is selected as Outlook (in menu Administration>User Options>Email systems>Outlook), th ...
Does Emails sent from Legrand automatically save as an activity note?
Depending on your settings in Outlook (for the Legrand MS Outlook add-in) and Legrand - in the Email settings, Outgoing emails will save in its entirety in Legrand. However, incoming emails are not automatically captured in Legrand. You can transfer these emails that you receive in Outlook into ...
How can I have the recipients of a bulk email populate the BCC rather than the TO field
This is a user setting rather than a standard system setting, via menu path [Administration \ User preferences] you can specify which field the recipients populate on an outgoing email. You need to choose the option Change the appearance of contacts email addresses in outgoing emails by click o ...
How To Identify Emails Exported Into Legrand CRM From Outlook
Within MS Outlook you can customize the current view of your inbox and sent items as well as any other folder within your Mailbox. This ability to customize the current view can allow Legrand CRM end users to create an automatic formatting rule for messages exported to Legrand CRM. Therefore the ...
Is there a way to assign incoming emails to customers
When transferring an email Legrand CRM searches the database for an email address that matches the one being copied. If a matching email address is located then the email is copied and attached to that Contact and the corresponding Company name to which that Contact belongs (if any). The emai ...
Message "Error encountered while attempting to send e-mail"
LegrandCRM Error Message Error encountered while attempting to send e-mail OLE IDispatch exception code 0 from ?: The message could not be sent to the SMTP server. The transport error code was 0x80040217. The response was not available ... If you are to receive the following message when previo ...
Outlook 2007: displaying the linked Contact for an appointment
By default, Outlook 2007 has contact linking disabled. In previous versions, it was enabled by default giving you a field on most forms that you could use to link a contact to an item which would then show up on the Activities tab. To enable Contact Linking: 1. Click Tools and select Options. 2 ...
Saving E-mail when sending from Legrand CRM
When sending E-mail from Legrand CRM, the default setting is to record the Subject Only as an Activity Note. To change this, click Administration -> User Options and click E-mail Recording The options are: Subject Only (the default option) Subject + Content None This option must be con ...
The Outlook Add-in dissapears intermittantly.
The problem arises when a program accesses Outlook in the background (i.e. in ‘headless’ mode) when Outlook is not yet running. If a program has accessed Outlook in the background and you subsequently start Outlook, the Add-Ins that were created using Microsoft VSTO 2005 (Visual St ...
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