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25 - License and Login Issues
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There were 15 questions found in this category:
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 Activation Key Could Not Be Read
If you receive the message "Activation Key Could Not Be Read" when registering your license for the first time you need to check the antivirus that is being used on the PC. Various antivirus programs may block the PC from connecting to the Legrand CRM license manager which therefore returns the ...
- Error "Legrand.lic file is not a valid license file" when logging in.
In some cases an error relating to the legrand.lic file (licensing file) is generated when attempting to log into Legrand. The error reads "Licensing error: File C:\Documents and Settings\All Users\Application Data\Legrand Software\Legrand.lic file is not a valid license file" This is because th ...
- How is Legrand licensing done?
Legrand CRM is licensed per computer. Each computer needs its own license i.e. It doesn’t matter how many User accounts are created in the database it is licensed per computer. This means that a single machine could be used by multiple staff members, such as part time employees; each woul ...
- Legrand CRM Licensing error - LegrandCORP.lic is not a valid license file
When you try to log into Legrand CRM and you receive the following message Legrand CRM Licensing error Licensing error File C:\Documents and Settings\All Users\Application Data\Legrand Software\LegrandCORP.lic is not a valid license file [OK] Followed by (when you click on the OK button) Legrand ...
- Legrand Version 5 - How do I move Legrand CRM from one machine to another machine?
In Legrand CRM version 5 all registered license serial numbers are tied to a particular fingerprint unique machine ID. To allow you to re use a serial number that is already used you need to follow the steps below. 1) On the new PC install Legrand CRM Software 2) On the old PC start the Legran ...
- My computer crashed and I need to reinstall Legrand, how can I obtain my login details again?
Your login detials can be obtained by contacting Legrand direct http://www.legrandsoftware.com.au/contact.aspx or your Legrand Partner http://www.legrandsoftware.com.au/legrand_partners.aspx
- TS users not allocated individual license details.
This can be caused by a number of issues, most commonly a license being entered directly into the machines HKEY_LOCAL_MACHINE registry. To ensure there is not a license entered directly 1. Log in directly to the server (i.e. not logged in as a TS user), ensure there is no license detail e ...
- Unable to log on as the number of concurrent users has been exceeded
This message usually appear's when trying to log on for the first time. However it may occur at anytime. If you encounter this message when trying to login to Legrand CRM which is not on a Terminal Server environment but installed locally on a PC you have not exceeded the amount of concurrent u ...
- Version mismatch - when logging into Legrand CRM
When entering your login credentials to Legrand CRM Corp Edition you may recieve the following message. Version mismatch Your database is at a lower version. Data Version: 0 Please use the Legrand Database Admin tool to upgrade your SQL database to V5 This message appears because the license fil ...
- What is the password for the demo database?
The log in account for the demo database installed with the Legrand CRM application is username = demo no password i.e. leave blank.
- When launching the Legrand application users can receive the error message. 'The resource file is not valid, Overwrite with new one'.
This relates to the files FOXUSER.DBF and FOXUSER.FPT in the Legrand application root directory (i.e. C:\legrandcrm). Please delete these files, as they will be recreated when you next launch the Legrand application.
- When launching the Legrand application users can receive the error message. 'The resource file is not valid, Overwrite with new one'.
If users receive the following when opening Legrand CRM Microsoft Visual Fox Pro 'The resource file is not valid, Overwrite with new one'. [Yes] [No] You need to check the application directory where the Legrand CORP executable resides and search for the file called config.fpw Open th ...
- When launching the Legrand CRM application an OLE error message is received.
The Legrand application uses a number of ActiveX windows control files when running the application. Windows controls These are located in Windows/System32 directory and are installed by Windows Legrand CRM installation routine will install these components if they are missing. ...
- When logging in users may receive the error message, License is in use by other user. You cannot login!
This can be caused by a number of issues. The license is registered on another PC running Legrand. Please check the Legrand serial numbers of all machines accessing the database. The windows user does not have the required read / write access to the Legrand database. Please have your network ...
- Will my Legrand CRM 4.6 License keys work with Legrand CRM 5.0?
No, Version 4.6 License Keys will not work on Legrand CRM 5.0. If you have current Software Maintenance, please contact Legrand or your Legrand partner for a new set of keys along with a link to download the latest version of Legrand CRM 5.0. These will be provided for free If you do not ha ...
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