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21 - System Messages
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There were 18 questions found in this category:
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 Activation Key Could Not Be Read - During License Registration
If you receive the message "Activation Key Could Not Be Read" when registering your license for the first time you need to check the antivirus that is being used on the PC. Legrand CRM software is aware of various antivirus programs that may block the PC from connecting to the Legrand CRM licen ...
- An OLE error is received when accessing the MS Outlook module.
The MS Outlook module is controlled by the file redemption.dll. This control is standard Windows controls which can be found in the C:\WINDOWS\System32\ directory. Please verify that the file exists and is registered. To register the file Start > Run <enter> regsvr32.exe "C:\windows ...
- Error message that states: Could not locate the Microsoft Visual FoxPro Library.
The error received is usually caused by an issue with the files which control the Visual Fox Pro Library. The Visual FoxPro library folder is located in C:\Program Files\Common Files\Microsoft Shared\VFP. Using Windows explorer, navigate to the above directory and confirm that it contains fou ...
- Error: User Roles Could Not Be Saved
You receive the below messages when trying to access the Manage/User Roles menu in Legrand CRM Corp, or saving the roles. Indicates that your SQL Server database contains some outdated Stored Procedures. Whoever maintains the SQL Server at your company will need to execute an SQL script agai ...
- Ignoring the upgrade reminders
In some cases, users may wish not to upgrade their Legrand version to the latest Legrand update as soon as it is deployed. The auto updater provides users with 3 options: The first option to "Skip" the reminder will bypass the reminder and launch Legrand. However, the next time Legrand is starte ...
- Message "An error has occurred while exporting to Excel!" - when using export list option
There is a known issue that when renaming the Legrand CRM modules, via menu path [Administration \ System Administration \ System Options \ Module Names and Colours] to contain a value that includes " \ " or a " / ' you will recieve the message "An error has occurred while exporting to Excel!" w ...
- Message "Error encountered while attempting to send e-mail"
LegrandCRM Error Message Error encountered while attempting to send e-mail OLE IDispatch exception code 0 from ?: The message could not be sent to the SMTP server. The transport error code was 0x80040217. The response was not available ... If you are to receive the following message when previo ...
- Message "LCRMBL.DLL must be installed" When Working With the MS Word Addin
If you receive the following message "LCRMBL.DLL must be installed" when trying to start up the Legrand CRM Addin via the following methods. MS Word \ Addins \ Legrand Merge V5 or Legrand CRM \ Administration \ Word Mail Merge Templates or Within Legrand CRM using the feature [print report fo ...
- Message "License is in use by other user. You cannot login!"during login
This can be caused by a number of issues. The license is registered on another PC running Legrand. Please check the Legrand serial numbers of all machines accessing the database. The windows user does not have read / write access to the Legrand database. Please have your network administrato ...
- Message “Cannot make connection Error Msg -> Connectivity error [Microsoft][ODBC SQL Server Driver][SQL Server]Login failed for user ‘??’
Message “Cannot make connection Error Msg -> Connectivity error [Microsoft][ODBC SQL Server Driver][SQL Server]Login failed for user ‘??’ When receiving the message above these are the first steps you should take to trouble shoot your way through to resolution. 1) First chec ...
- Message “Establishing connection to database …” - Legrand CRM Corp Edition
If you encounter the following message during login and the system hangs at this point try the following steps to trouble shoot your way through to resolution. Message “Establishing connection to database …” 1) Check the Data file created and ensure the values entered are corr ...
- Message “There must be a shared folder with the following name .... ”
If you encounter the following message during login follow these steps to trouble shoot your way through to resolution. Message “There must be a shared folder with the following name .... ” 1) Check the settings table and ensure that the mvalue has the correct path to the common fol ...
- Message “Unable to connect the number of concurrent users has been exceeded”
If you encounter the following message during login follow these steps to trouble shoot your way through to resolution. Message “Unable to connect the number of concurrent users has been exceeded” 1) For Terminal server installations check the number of current connections to Legran ...
- OLE error received when sending outgoing mail.
The steps taken to resolve this issue will depend on which out going email system you are using (Outlook, MAPI, SMTP or CDO) and also the default Message format if set to HTML. Please check which setting you are using, STD: Administration > configuration options > User settings > Emai ...
- Program Error - Exporting Data From From Within Legrand CRM To MS Excel
When trying to export data from Legrand CRM to MS Excel you will receive the following error if the user profiles are not correctly setup. Program Error OLE Dispatch exception code 0 from Microsoft Office Excel: Initialization of the data source failed Check the database server or contact your d ...
- Version mismatch - when logging into Legrand CRM
When entering your login credentials to Legrand CRM Corp Edition you may recieve the following message. Version mismatch Your database is at a lower version. Data Version: 0 Please use the Legrand Database Admin tool to upgrade your SQL database to V5 This message appears because the license fil ...
- When launching the Legrand application users can receive the error message. 'The resource file is not valid, Overwrite with new one'.
This relates to the files FOXUSER.DBF and FOXUSER.FPT in the Legrand application root directory (i.e. C:\legrandcrm). Please delete these files, as they will be recreated when you next launch the Legrand application. Applies to: All Versions
- When saving or changing a record users can receive the error 'No record data was passed'
This error message will appear when you lose a connection to the database. Please have your network administrator check your connection to the database, i.e. ensure the server is available and / or the network connection is still available.
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